Swim School Info

CALL OUR SWIM CALL HOTLINE TO ENROLL OR RE-ENROLL! 0870 382 0212

FAQs

WHEN SHOULD YOU CALL TO RE ENROLL?

10th March – PRIORITY WEEK ONE – For those staying the same level to call on the day you currently swim. (If customers prefer please use the DROP BOX SYSTEM)

17th March – PRIORITY WEEK TWO – For those moving levelas follows

MONDAY 17TH MARCH – SIBLING DAY ONLY

TUESDAY 18TH MARCH – Parent/baby, Parent/child 1 and 2, Levels 1,2 & 3

WEDNESDAY 19TH MARCH – Levels 4, 5 & 6

THURSDAY 20TH MARCH – Levels 7, 8 & 9

FRIDAY 21ST MARCH & SATURDAY 22ND MARCH – For all other priority week two callers

PRIORITY WEEK THREE on Friday 28th March & Saturday 29th March – Spare places for new customers to swim school

Can customers pick up all their children's reports at the same time? Yes you can. They are available from the week before enrolment

Can customers enroll all their children together if Priority One AND Priority Two? No unfortunatly not. You can only enroll each child on their specific weeks. However we are now offering a sibling only day on the Monday of priority two week for the children changing levels. Places subject to availability

PRIORITY WEEK ONE: Can customers change the class day and time? Yes you can – subject to availability

Have customers got to hand in a booking form? Only if you are using the DROP BOX SYSTEM. Booking forms are available from the report desk to be completed by the customer. This booking system is only for customers staying in the same class, day and time. To please complete the form accordingly and deposit in the drop bo together with either a cheque or debit/credit card details so the swim school fee can be processed. Please see the fee as advised in te swim school schedule for the new term. Customers booking by phone to be prepared with their requirements and a booking form will be completed by the operator taking the call.

How will customers pay the fee? If booking over the phone payment is required by credit/debit card. If using the drop box system payment is required with either a cheque or card details on the booking form. Please do not place cash payments in the drop box.

If the customer has booked their child in week one and has another child to book in week two how able are we to match days/times? Places are subject to availability; however we will endeavour to accommodate the best we can. This can be done in Week two on Monday which is the sibling day

What happens if the customer is on holiday? It would be ideal to pass your requirments onto a friend or family member so they can make the phone call. If this is not possible, plese leave your requirments with reception together with payment details, and the swim school coordinator with deal with your enrolment.

What will happen if the membership renewal is due or a new membership is required? Ideally to pay at reception prior to the enrolment or alternatively it can be paid with the swim school fee when booking on the phone. If the membership is out of date and the fee not paid then the non members fee will be aplicable at the time of processing.

When can the customer pick up their swim school card and reciept? The swim school card and receipt will be available at reception a week after booking. Please ensure that these are picked up as swim school cards are required for entry into the centre.

How much will the call cost to the swim school hotline? We shall deduct 50p off your swim school fee to cover the cost of the call. (daytime 7.5p per min & evening & weekend 3.5p per min)