Swim School FAQs

CALL OUR SWIM CALL HOTLINE TO ENROL OR RE-ENROL! 0870 382 0212

Frequently Asked Questions

• Can customers pick up all their children's reports at the same time?

Yes you can. They are available from the week before enrolment

• Can customers enrol all their children together if Priority One AND Priority Two?

No unfortunatly not. You can only enrol each child on their specific weeks. However we are now offering a sibling only day on the Monday of priority two week for the children changing stages. Places subject to availability

• PRIORITY WEEK ONE: Can customers change the class day and time?

Yes you can – subject to availability

• Have customers got to hand in a booking form?

Only if you are using the DROP BOX SYSTEM. Booking forms are available from the report desk to be completed by the customer. This booking system is only for customers staying in the same class, day and time. To please complete the form accordingly and deposit in the drop box together with either a cheque or debit/credit card details so the swim school fee can be processed. Please see the fee as advised in the swim school schedule for the new term. Customers booking by phone to be prepared with their requirements and a booking form will be completed by the operator taking the call.

• How will customers pay the fee?

If booking over the phone payment is required by credit/debit card. If using the drop box system payment is required with either a cheque or card details on the booking form. Please do not place cash payments in the drop box. Cheques to be made payable to 'Virgin Active'

• If the customer has booked their child in week one and has another child to book in week two how able are we to match days/times?

Places are subject to availability; however we will endeavour to accommodate the best we can. This can be done in Week two on Monday which is the sibling day

• What happens if the customer is on holiday?

It would be ideal to pass your requirments onto a friend or family member so they can make the phone call. If this is not possible, please leave your requirements with reception together with payment details, and the swim school manager with deal with your enrolment.

• What will happen if the membership renewal is due or a new membership is required?

Ideally to pay at reception prior to the enrolment or alternatively it can be paid with the swim school fee when booking on the phone. If the membership is out of date and the fee not paid then the non members fee will be aplicable at the time of processing.

• When can the customer pick up their swim school card receipt?

The swim school receipt will be handed out by swimming instructors at the beginning of the term

• How much will the call cost to the swim school hotline?

We shall deduct 50p off your swim school fee to cover the cost of the call. (daytime 7.5p per min & evening & weekend 3.5p per min)

• WHEN DO I CALL TO RE ENROL - 0870 382 0212

5TH JULY – PRIORITY WEEK ONE – For those staying the same stage to call on the day you currently swim. (If customers prefer please use the DROP BOX SYSTEM) Phone lines open - Mon – Fri 7.30am – 2pm; 4pm – 8pm; Sat 10am – 2pm

12TH JULY – PRIORITY WEEK TWO – For those moving stage as follows

MONDAY 12th July – SIBLING DAY ONLY (Phone lines open - 7.30am – 8pm)

TUESDAY 13th July – Parent/baby, Parent/child 1 and 2, Levels 1,2 & 3 (Phone lines open -7.30am–2pm; 4pm –8pm)

WEDNESDAY 14th July – Stages 4, 5 & 6 (Phone lines open -7.30am–2pm; 4pm –8pm

THURSDAY 15th July – Stages 7, 8 & 9 (Phone lines open -7.30am–2pm; 4pm –8pm

FRIDAY 16th July & SATURDAY 17th July – For all other priority week two callers (Phone Lines open Fri - 7.30am – 2pm; 4pm – 8pm; Sat – 10am – 2pm)

PRIORITY WEEK THREE on Friday 23rd July & Saturday 24th July – Spare places for new customers to swim school (Phone Lines open – Fri & Sat – 10am – 2pm)